Garuda Indonesia Experience is a new concept of service designed to allow passengers to experience Indonesia at its best. From the moment they make flight reservation until their arrival at the destination, passengers of Garuda Indonesia are pampered with a sincere and friendly service, the epitome of Indonesian hospitality, as symbolized in our new standard greetings, ‘Salam Garuda Indonesia’.
Apart from involving the five senses, the concept of Garuda Indonesia Experience should also includes these basic values: on-time and safe (for product), prompt and precise (for process), clean and comfortable (for premises) and reliable, professional, competent and helpful (for staff). The concept has been widely accepted by the customers of Garuda Indonesia.
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